Privacy Policy for venue matchmaker
Privacy Policy for Venue Matchmaker
Last Updated: 20th April 2026
Introduction
Venue Matchmaker (“we”, “us”, “our”) is committed to protecting and respecting your privacy. We understand the importance of safeguarding personal data and are dedicated to handling it responsibly and transparently.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit www.venue-matchmaker.com (the “Website”) and engage with our services.
Venue Matchmaker operates as a venue sourcing service. The Website is used to connect clients with Venue Matchmaker. Once contact is established, all services are carried out off the Website by a Venue Matchmaker representative.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
How Our Service Works
Venue Matchmaker connects clients with a dedicated representative who assists in sourcing suitable venues.
When you contact us, you may provide details about your event requirements. A Venue Matchmaker representative will then search for suitable venues on your behalf.
At the initial stage, only limited information is shared externally—typically your company name and event requirements—and no personal contact details are disclosed.
Once a suitable venue (or venues) has been identified, we will seek your explicit permission before sharing your personal contact details. Only after receiving your consent will we introduce you directly to the venue.
All further communication and contractual arrangements take place directly between you and the venue.
Information We Collect
We may collect personal data that you voluntarily provide when you contact us, including but not limited to your full name, email address, telephone number, company name, and details relating to your event.
This may include information such as event type, preferred location, dates, number of attendees, budget, and any specific requirements relevant to your enquiry.
We may also retain records of communications between you and Venue Matchmaker, including emails and notes relating to your enquiry, in order to provide our services effectively.
In addition, limited technical data may be collected automatically when you visit the Website, such as your IP address, browser type, and general usage information. This data is used solely to improve the Website and does not typically identify you personally.
How We Use Your Information
Your information is used to provide our venue sourcing service, which includes understanding your requirements, identifying suitable venues, and communicating with you about your enquiry.
We use your data to act on your behalf when approaching venues, ensuring that only necessary and appropriate information is shared at each stage of the process.
We may also use your information to respond to queries, provide updates, request feedback, and improve our services.
Where you have given consent, we may occasionally contact you with relevant updates or information related to our services. You can withdraw this consent at any time.
Our lawful basis for processing your personal data includes the performance of a contract, legitimate interests in operating and improving our services, compliance with legal obligations, and your consent where applicable.
Sharing Your Information
We take a careful and minimal approach to sharing your information.
During the initial venue search process, only limited details such as your company name and event requirements may be shared with potential venues. Your personal contact details will not be shared at this stage.
If a suitable venue is identified, we will request your permission before sharing your personal contact details. Only with your explicit consent will a Venue Matchmaker representative introduce you to the venue.
We may also share data with trusted service providers who support the operation of our business (such as IT or hosting providers), but only where necessary and under strict confidentiality obligations.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
We may disclose personal data where required by law or to protect our legal rights.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected.
Typically, this means retaining your information for up to two years from your last interaction with us, unless a longer retention period is required by law or agreed with you.
Marketing and Communication Preferences
If you choose to receive marketing communications from us, we may send occasional updates, insights, or relevant opportunities.
You have the right to withdraw your consent at any time. You can do so by clicking the unsubscribe link in any email or by contacting us at anett@venue-matchmaker.com with the subject line “REMOVE CONSENT”.
We will process your request promptly.
Your Rights
Under UK GDPR, you have a number of rights in relation to your personal data.
You have the right to request access to the personal data we hold about you, to request correction of inaccurate information, and to request the deletion of your data in certain circumstances.
You may also object to or restrict certain types of processing, request transfer of your data, and withdraw consent where processing is based on consent.
If you have any concerns about how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Cookies
The Website uses cookies to collect standard internet log information and to understand how visitors use the Website. This helps us improve functionality and user experience.
You can control or disable cookies through your browser settings. Please note that some features of the Website may not function properly if cookies are disabled.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Websites
Our Website may contain links to external websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies before providing any personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
Any updates will be posted on this page.
It is your responsibility to check this page regularly to ensure you are aware of any changes.
Your continued use of our Website and services constitutes your acceptance of any updates to this Privacy Policy.
Contact
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
Email: anett@venue-matchmaker.com